The Real Estate Authority is an independent government agency that regulates the New Zealand real estate industry. Their job is to promote a high standard of service and professionalism in the real estate industry and help protect buyers and sellers of property. They provide information and guidance for buyers and sellers, as well as those who work within the real estate industry.
You can download the following files:
COMPLAINTS AND DISPUTES RESOLUTION PROCEDURES
REA Residential Property Sale and Purchase Agreement Guide (PDF)